Job Description Main Responsibilities As a member of the Sales Team, the incumbent is responsible for: Sales Administration and Management of the IEA webstore Assist in the management of the webstore: handle incoming orders, issue invoices, monitor customer database (CRM, Webstore)Ensure high quality customer service by responding to general requests, inquiries and claims. Maintain good working relations with all customers.Assist with the upload of products on the webstore. Liaise with other IEA services (authors, Publications, Press, Web) Payment Tracking Registration of payments received in the OECD financial information system (SAP), validation of the payments in the Webstore, in liaison with the OECD Accounts Department (PBF).Follow up with clients on pending invoices Data Licensing and Compliance Policy Assess customer needs and apply IEA data compliance policy for certain IEA productsNegotiate licence agreements with customers and draft contracts in collaboration with IEA legal office Reporting Prepare the quarterly financial reportingCreation of ad-hoc analytical reporting on sales activity, update of sales metrics/statistics Qualifications Ideal Candidate Profile Academic Background Higher education diploma (BA/Bsc or equivalent,.) in a relevant discipline/area. Professional Background Experience in administrative tasks and processes, ideally in marketing and/or sales in data/information servicesStrong organizational skills and ability to work independently as well as a teamStrong customer focus with ability to support conflicting prioritiesAbility to exercise tact, courtesy and diplomacy when working with internal stakeholdersKnowledge of digital communication, e-commerceIdeal but not required: interest in the energy sector or a related technical field (environment, technology, etc.)Ideal but not required: experience in a public institution or international organization that sells publications or data. Tools Good knowledge of CRM and Sales platform and/or other IT/web platformsVery good proficiency in the use of Excel/Power BI or other tools. Core Competencies OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1); Enable People (Level 1); Ethics and Integrity (Level 1); Collaboration and Horizontality (Level 2); Achieve Results (Level 1); Innovate and Embrace Change (Level 1).There are three possible levels for each competency. The level for each competency is determined according to the specific needs of each job role and its associated grade.To learn more about the definitions for each competency for levels 1-3, please refer to OECD-Core-Competency-Framework.pdf. Languages Fluency in English, and very good level in French. Knowledge of other languages would be an asset. Additional Information Additional Information Closing Date This vacancy should be filled as soon as possible, and applications should reach us no later than midnight January 9, 2026 11:59 pm (Paris time). Contract Duration This vacancy will be used to fill multiple positions. The appointment type will be determined based on the needs of the Directorate and will be confirmed when an offer of employment is made to the selected candidate (for reference, the IEA usually offers 24-month employment contracts with the possibility of renewal).