About the job Native Teams is a global platform for work payments and employment. Beyond managing payroll, compliance, and taxes, we integrate financial tools to maximize the value of every work payment, worldwide. We are expanding our global team and looking for a Relationship Manager to bring their wider knowledge and help us get our product and service more widely known and used. Would you like to take on a new challenge in the field of Operations in a successful, fast-growing global start-up? Location: Hybrid Salary Range: Flexible Responsibilities: Act as the main point of contact for your clients, ensuring they receive clear, accurate, and prompt guidance at every step via emails and calls. Monitor overall account health in HubSpot and maintain a clean, accurate, and well-organized client portfolio. Conduct regular check-ins (monthly or quarterly) based on each client’s history, priorities, and evolving needs. Develop a deep understanding of client challenges, preferences, and long-term business goals to strengthen strategic partnerships. Communicate pricing updates, product enhancements, and process changes clearly and proactively throughout the client lifecycle. Identify upsell and expansion opportunities that genuinely align with client objectives and business growth. Segment and analyze client profiles to tailor engagement strategies and recommend relevant solutions. Work closely with Sales, Marketing, and core internal teams—such as Onboarding, Offboarding, Legal, and Finance—on cross-functional initiatives that support client success and retention. Serve as the voice of the customer to prevent potential escalations, and manage any escalations promptly, professionally, and collaboratively. Requirements: Strong proficiency in both spoken and written English. Minimum of 2 years of experience in relationship management, key account management, customer success. Flexibility to work in shifts based on team and client needs. Solid technical aptitude and confidence using CRM systems and digital tools. Excellent communication skills with the ability to build trust and manage long-term client relationships, over text and via calls. Background in the EOR industry is a strong plus. Benefits: Dynamic and interesting work in an early-stage, funded startup. Experience working in the ever-changing world of fintech. Opportunities for professional and personal growth. Ability to influence the next stages of our growth. Flexible work environment. Join our team at Native Teams, a fast-growing global start-up. We're looking for driven, passionate individuals to join us as we continue to expand our reach and impact. At Native Teams, we pride ourselves on our dynamic and supportive work environment, where we encourage personal and professional growth. We believe in hiring talented individuals from diverse backgrounds, not only because we should do it but because fresh perspectives improve our team and our decisions. Our multicultural team is made up of young, energetic, and positive people who are passionate about what they do. As part of our team, you’ll reflect the people we serve and will have the opportunity to work with thousands and impact millions of lives around the world. If you're looking for a challenging and rewarding career and the chance to be part of a team that's making a real difference in the world, then we want to hear from you. Apply now to join the Native Teams family and take the first step toward a brighter future!