Role: Customer Support Executive (Full-time, Junior) Location: Hybrid (First 42 days of working days on-site), Hyderabad Experience: 0–1 years (Freshers welcome) Salary: 1.8–2.4 LPA What you will do: 1. Handle inbound communications (calls, WhatsApp, emails) from school coordinators regarding trip schedules, student status, and app features. 2. Resolve issues efficiently and coordinate with the operations and transport teams for escalations. 3. Log and manage all interactions using tools (Freshdesk/Zoho/MS Office) through to closure. 4. Guide users through the app/portal (live tracking, schedule changes) and share recurring feedback with the product and ops teams. 5. Conduct periodic check-ins with school coordinators to ensure satisfaction and proactively prevent future issues. Application source: https://loopx.redstring.co.in/zero-zeromoblt/job/69e7683ee66bbff6edefc5a6