The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination. Salary: AUD $75,000k - AUD $85,000 MANAGING DAY-TO-DAY OPERATIONS Manages all day-to-day operations and supervises and manages associates. Understands associate positions well enough to perform duties in associate’s absence. Perform other appropriate duties and responsibilities as assigned by the Director of Food and Beverage and General Manager. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understand, implement, participate and promote Company Policies and Procedures, and Workplace Health and Safety (WHS) objectives, processes and procedures. Achieve maximum profitability and over-all success by controlling costs and quality of service Lead the Food and Beverage team and utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. BEVERAGE SERVICE Assist with the issuing, opening & service of wine/champagne bottle and answer guest questions or concerns regarding the origin, vintage and style of various wines. Assist with updates and maintaining wine list and MICROS system. Pair and suggest wines that will best compliment menu items Monitor and replenish inventory of wine cellar, equipment and glassware, ensuring appropriate par levels and proper storage. ENSURING SERVICE EXCELLENCE Empowers employees to provide excellent customer service. Handles guest problems and complaints with professionalism, tact and integrity Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). LEARNING & DEVELOPMENT Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others to support the hotel create an environment that enables lifelong learning Provides guidance and direction to associates, including setting performance standards and monitoring performance and development