About Exhibition India Customer Excellence (CX) Summit & Awards 2026 will be held on 12th August 2026 at Radisson Blu Hotel in New Delhi, Delhi, India. The global pandemic has transformed the consumer behaviour rapidly and more likely for good. More consumers than ever turned online, including baby boomers and traditionalists who had previously only engaged offline. Businesses responded to the change by swiftly pivoting their marketing strategies to focus on digital channels. However, to secure customer attention and spend, marketers must reimagine their customer experience.